ITES, which started with basic data entry tasks over a decade ago, is witnessing an expansion in its scope of services. It now offers services such as Knowledge Process Outsourcing (KPO), Legal Process Outsourcing (LPO), Business Process Outsourcing (BPO), Games Process Outsourcing (GPO) and design outsourcing, among others. With a young demographic profile and over 3.5 million graduates and postgraduates that are added annually to the talent base, no other country offers a similar mix and scale of human resources. The BPO sector continues to be the fastest growing segment of the industry growing at 14 per cent. The Indian BPO sector has not only added scale in the last nine years, but has also matured significantly in terms of scope of service offerings.
India may capture 25 to 30 per cent of the projected US$ 150 billion to US$ 225 billion market for off-shored engineering services, i.e. around US$ 50 billion, by 2020. The Indian IT-BPO industry is expected to contribute about 7 per cent to global annual GDP and create about 14.3 million employment opportunities (direct and indirect). Signature Staff's clients include some of the best organizations like IBM Daksh, Fiserv, Fidelity, Barclays Shared Services, Dell, Hewitt Associates etc in outsourcing and off shoring, be it captives or third party vendors; voice or non-voice. The team at Signature Staff acts as a partner to the client in not only recruiting for their critical leadership positions in the ITES industry, but also in understanding the dynamic talents of this segment.